FAQ – Frequently asked questions

Pick the product you want on our site, select your rental dates, then complete your order online. You get an immediate email confirmation with every detail of your booking.

There is no minimum booking notice. That said, we recommend booking as early as possible in high season (summer, end-of-year holidays) to secure availability.

Yes, you can change or cancel your booking. Cancellation terms are set out in our Terms and Conditions of Sale. Contact us as early as possible for any change.

We accept Visa and Mastercard bank cards through our secure payment provider Revolut. Every transaction is encrypted and 100% secure.

Yes, we deliver anywhere in mainland France via Chronopost. Your gear ships the day before your first rental day, for express next-day delivery. One exception: sound gear (DJ turntables) is not shipped — it is collected and returned in person in Lyon (click & collect).

A prepaid return label comes with your order. Just put the gear back in its original packaging and drop the parcel off at a Chronopost pickup point or a post office.

Contact us straight away with photos of the parcel and the gear. Our insurance covers damage that happens in transit and we will find a solution quickly.

Yes, a Chronopost tracking link is emailed to you as soon as your order ships. You can follow your parcel in real time all the way to delivery.

The security deposit is the amount the renter remains liable for in case of damage, theft or loss. It is a single amount per product: €100 to €150 for a camera, €150 to €250 for a drone, €250 for DJ gear. Damage and theft insurance is included in the price for cameras and drones. For cameras and drones, the deposit is charged at the time of order then refunded in full after the return and inspection of the gear, within 5 working days; for DJ gear, it is paid on site at handover and returned when the gear comes back. The exact amount is shown on the product page and repeated before payment.

Accidental damage and theft insurance (break-in or assault) is included in the rental price for cameras and drones — no option, no surcharge. For DJ gear it is billed separately: €5 per day, capped at €75 (i.e. 15 days), on a dedicated line, and it does not reduce the security deposit. In the event of a covered claim, the deposit you remain liable for is €100 to €150 for a camera, €150 to €250 for a drone, €250 for DJ gear. For cameras and drones, the deposit is paid online at the time of order and refunded within 5 working days after the return; for DJ gear, it is paid on site at handover.

The insurance covers accidental damage, vandalism, and theft by break-in or assault. Exclusions are gross negligence, normal wear and purely cosmetic damage.

Absolutely. Every product is thoroughly checked, cleaned and tested between rentals so you get gear in perfect working order.

Yes, the essential accessories come with every rental (SD card, batteries, cables depending on the product). Extra accessories are also available as options on our site.

Yes. Even for a drone under 250 g fitted with a camera, registering as a UAS operator on AlphaTango is mandatory. During the rental you are the operator: you put your number on the aircraft and enter it in DJI Fly. The A1/A3 online training is recommended. Everything is set out in our Terms and Conditions of Rental.

We are putting together themed bundles to match your needs (wedding, travel, event). Contact us for a tailored quote for your project.

You can reach us by phone on 07 60 98 21 91, through the contact form on our site, or directly by email. We usually reply within 24 hours.