Guides
Delivery or collection in Lyon: what to choose?
The question seems secondary when booking. However, it decides what you pay, when you get the material back, and how much margin you have if something goes wrong. Here are the actual options, with their prices.
The five ways to recover your equipment
| Recovery | Price |
|---|---|
| Click & Collect in Lyon 3 | €0 |
| Chronopost relay point, the day before 1 p.m. | €6 |
| Chronopost at home, the day before 6 p.m. | €20 |
| Chronopost at home, the day before 1 p.m. | €22 |
| Chronopost at home, the day before 10 a.m. | €25 |
And two ways to return it: by hand in Lyon, free of charge, or at a Chronopost relay point with the prepaid label provided, for €6.
The cheapest round trip is therefore 0 € if you go to the workshop, 12 € at a relay point in both directions, and 31 € maximum with home delivery before 10 a.m.
Withdrawal to Lyon 3
Our logistics base is at 2 Impasse du Lutin, 69003 Lyon. Collection and return are free, by appointment: call before coming, on 07 60 98 21 91. We are open from 9 a.m. to 7 p.m. Monday to Friday, and from 10 a.m. to 5 p.m. on Saturday.
What the withdrawal actually changes:
- We open the crate together. The inventory is checked in front of you, and if a binding is not suitable for your use, we change it on site.
- You ask someone your questions. The setting that is blocking, the card to format, the application to install: ten minutes in the workshop are worth an evening of tutorials.
- You choose your time. No carrier slot to wait, no relay point closed on Monday morning.
- The return check is immediate. The equipment is checked in front of you, which immediately removes any discussion about its condition.
Shipping everywhere in France
The equipment leaves the day before the first day of rental, tested and loaded, in a reusable package made of recycled fabric – no cardboard, no tape. You receive the tracking number upon shipment, and the prepaid return label is provided in the package: nothing to print, nothing to pay at the counter.
The counterpart is in one sentence: the day before is the day before. There is no such thing as a beat day. For an essential date – a wedding, a shoot that cannot be postponed – book a day earlier. Our general conditions are explicit: delays attributable to the carrier, including weather or strikes, are not our responsibility. A day of margin costs a few euros.
One exception: DJ equipment never leaves in a package
The Pioneer XDJ-RX3 and the pair of Technics SL-1210 MK2 withdraw and go by hand to Lyon, by appointment, without exception. Two turntables in their flight cases do not travel in Chronopost, and the excess of €250 is paid on site at the delivery rather than online.
What does not change, whatever the option
You have 24 hours after receipt to report an anomaly, with supporting photos, using the attached inventory sheet. And in all cases the excess — €100 for a HERO 11 Black or a Insta360 X4 , €150 for a X5 , a HERO 12 Black or a Mini 4 Pro , €250 for a Mini 5 Pro — is returned to you within 5 working days after the return and inspection of the equipment.